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Privacy Policy

Last Updated: August 12, 2026

This Privacy Policy explains how Hi-Genie collects, uses, discloses, and protects personal information when you visit https://higenie-life.com/, create an account, place an order, contact us, or otherwise interact with the Website.

1. Information We Collect

Depending on how you use the Website, we may collect:

  • Contact information, such as name, telephone number, email address when provided, and billing or shipping address.
  • Order information, such as products purchased, order value, shipping method, returns, refunds, and customer-service history.
  • Account information, such as login details, saved preferences, and account activity.
  • Payment-related information, such as payment method type, transaction status, billing details, and payment-provider references. Complete payment-card information is handled by the applicable payment provider.
  • Communications, including information submitted through forms, reviews, support requests, or other correspondence.
  • Device and usage information, such as IP address, browser type, device type, pages viewed, referring pages, timestamps, and interactions with the Website.
  • Cookie and similar-technology information used for essential site functions, preferences, security, analytics, or advertising where applicable.
  • Fraud-prevention and security information used to verify transactions and protect the Website and its users.

2. How We Collect Information

We collect information:

  • Directly from you when you place an order, create an account, complete a form, or contact us.
  • Automatically through the Website, cookies, logs, and similar technologies.
  • From service providers involved in payments, fraud prevention, website hosting, analytics, shipping, delivery, and customer support.
  • From publicly available or lawful third-party sources when reasonably necessary to prevent fraud, resolve delivery issues, or comply with law.

3. How We Use Personal Information

We may use personal information to:

  • Process, verify, fulfil, ship, and deliver orders.
  • Accept payments, issue refunds, and respond to payment disputes.
  • Create and manage customer accounts.
  • Provide customer service and communicate about orders, returns, products, policies, or Website changes.
  • Detect, investigate, and prevent fraud, misuse, unauthorized transactions, and security incidents.
  • Operate, maintain, troubleshoot, analyze, and improve the Website and customer experience.
  • Maintain business, tax, accounting, transaction, and compliance records.
  • Send marketing communications when permitted and provide choices to unsubscribe.
  • Comply with legal obligations, enforce our policies, and establish or defend legal claims.

4. Cookies and Similar Technologies

The Website may use cookies, pixels, local storage, and similar technologies. Essential cookies support functions such as shopping carts, checkout, account sign-in, security, and preferences. Other technologies may help measure Website performance, understand usage, remember choices, or support advertising where enabled.

You can manage many cookies through your browser settings. Blocking essential cookies may prevent parts of the Website, including cart, account, or checkout features, from working correctly. Where applicable, additional cookie choices may be presented through the Website.

5. How We Share Personal Information

We may disclose personal information to:

  • Website hosting and ecommerce service providers that operate store and account functions.
  • Payment and fraud-prevention providers that authorize transactions and protect against misuse.
  • Warehousing, fulfilment, carrier, and delivery providers that process and deliver orders.
  • Customer-support, communications, analytics, security, and technical service providers.
  • Professional advisers, such as accountants, insurers, auditors, and legal advisers, where reasonably necessary.
  • Government agencies, regulators, courts, or other parties when required by law or necessary to protect rights, safety, and security.
  • A buyer, successor, or relevant adviser in connection with a proposed or completed merger, financing, sale, restructuring, or transfer of business assets, subject to appropriate safeguards.

Service providers are permitted to use personal information only for the services they provide or as otherwise allowed by law. We do not disclose complete payment-card details because those details are handled by the applicable payment provider.

6. Payments

Payment information is submitted through the secure payment options available at checkout. The applicable payment provider processes sensitive payment credentials under its own privacy and security practices. We may receive limited information such as payment method type, transaction identifier, authorization status, billing details, and fraud-screening results.

7. Shipping and Delivery

We share the information reasonably necessary to fulfil and deliver an order with fulfilment partners and carriers. This may include the recipient's name, address, telephone number, order details, delivery instructions, and tracking information.

8. Marketing Communications

If you choose to receive marketing communications, we may use the contact information you provide to send news, offers, or product information. You can unsubscribe using the link in a marketing message or by contacting us. Unsubscribing from marketing does not prevent transactional messages about orders, payments, shipping, returns, security, or customer-service requests.

9. Advertising and Analytics

We may use analytics or advertising services to understand Website performance and, where enabled, measure or personalize advertising. These providers may collect device, cookie, and usage information according to their own privacy practices. Available browser, device, consent-banner, or provider controls may be used to manage certain analytics or advertising choices.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing orders and support, maintaining transaction and tax records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations. Retention periods vary according to the type of information and the reason it is held.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No internet transmission or storage system can be guaranteed completely secure. Customers should use unique passwords, protect account credentials, and notify us of suspected unauthorized access.

12. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information; obtain information about how it is used or shared; receive a portable copy; restrict or object to certain processing; or withdraw consent where consent is the basis for processing. These rights may be subject to legal exceptions and verification requirements.

To submit a request, use our Contact Us page and clearly describe the request. We may ask for information needed to verify your identity and protect your account. Authorized agents may be required to provide evidence of authority. We will not discriminate against you for exercising a privacy right provided by applicable law.

13. Children's Privacy

The Website is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information without appropriate permission, contact us so we can review and take appropriate action.

14. International Processing

Hi-Genie currently sells and ships to addresses within the United States. Some service providers may process information in locations other than the customer's state or country. Where required, we rely on appropriate contractual, legal, or organizational safeguards for such processing.

15. Third-Party Websites

The Website may link to third-party websites or services. Their privacy practices are governed by their own policies. Hi-Genie is not responsible for the privacy or security practices of third parties that it does not control. Review their policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, services, technology, or legal requirements. The revised policy becomes effective when posted on this page. The Last Updated date identifies the most recent revision.

17. Contact Us

For privacy questions or requests, contact us through our Contact Us page. Please do not submit passwords, complete payment-card numbers, security codes, or other unnecessary sensitive information.

Hi-Genie
1508 NY-22, Wingdale, NY 12594, United States
Phone: +1 (929) 322-8655
Business hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

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