Hi-Genie is an online health, beauty, and personal-care store built on a simple idea: looking after yourself should not be complicated. The products that support everyday wellness should be easy to find, honestly described, and fairly priced.
What We Do
We bring together skincare, personal-care, wellness, and everyday self-care products for customers who want a straightforward shopping experience. Instead of overwhelming shoppers with unnecessary claims, we focus on practical product information: what an item is, what it contains or includes, how it is intended to be used, and the details that can help a customer make an informed decision.
Our goal is to make each step of shopping clear, from reviewing a product and its price to understanding shipping costs, delivery estimates, returns, and customer support.
Why Hi-Genie
Online shopping should feel simple and dependable. Hi-Genie was created to offer useful health and beauty products with clear descriptions, transparent store policies, and responsive support. We want customers to understand what they are ordering and what to expect after the order is placed.
How We Select and Present Products
We focus on products that serve a practical purpose in a daily personal-care or wellness routine. Product pages are prepared to show relevant specifications, ingredients or materials when available, package contents, directions, warnings, and other useful details.
We aim to keep product descriptions accurate and understandable. We do not present personal-care or wellness products as substitutes for professional medical advice, diagnosis, or treatment. Customers should review product labels and consult a qualified health professional when appropriate.
A Clear Shopping Experience
- Honest product information. We describe products as clearly as possible and avoid unsupported medical claims.
- Transparent pricing. Product prices and applicable shipping charges are displayed before an order is submitted.
- Secure checkout. Orders are completed through our online checkout using the payment options shown at checkout.
- Responsive support. Customers can contact us before or after a purchase, and we aim to reply within one business day.
Shipping Within the United States
We currently ship to addresses within the United States only. Orders are normally processed within 1–2 business days. Standard delivery usually takes 7–15 business days after dispatch. Delivery times are estimates and may be affected by carrier delays or circumstances outside our control.
Orders under $50 have a flat shipping fee of $4.90. Orders of $50 or more qualify for free standard shipping. The final shipping charge is displayed at checkout, and available tracking information is sent after dispatch.
Returns and Customer Care
Eligible items may be returned within 30 calendar days of confirmed delivery, subject to the conditions in our Shipping & Returns Policy. For health, hygiene, and safety reasons, opened or used personal-care products may not be returnable. If an item arrives damaged, defective, or incorrect, customers should contact us within 7 calendar days so we can help.
Complete eligibility requirements, return instructions, shipping responsibilities, and refund timelines are available on our Shipping & Returns page.
Our Promise
- Clarity. Straightforward information about products, prices, shipping, and returns.
- Fairness. Policies that explain what customers can expect before and after a purchase.
- Practical service. Helpful support focused on resolving order and product questions.
- Continuous improvement. We review customer feedback and use it to improve our store experience.
Get in Touch
Questions about an order, a product, or a store policy? Our Contact Us page is the fastest way to reach us. We aim to respond within one business day.
Who We Are
Hi-Genie is owned and operated by HI-GENIE PTY LTD, a company registered in Australia in 2020 (ABN 69 640 188 441), with its business address in Box Hill, Victoria. We serve customers in the United States, and all orders are shipped from our US warehouse in Wingdale, New York, which also handles returns.
HI-GENIE PTY LTD (ABN 69 640 188 441)
Business address: 2 Menzies St, Box Hill VIC 3128, Australia
US warehouse & returns: 1508 NY-22, Wingdale, NY 12594, United States (not open to the public)
Phone: +1 (929) 322-8655
Email: info@higenie-life.com
Business hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Last Updated: September 23, 2026