Hi-Genie uses Stripe, a globally trusted payment processor, to handle every payment made on this store. We never see, handle or store your card details ourselves.
Accepted payment methods
- Major credit and debit cards — Visa, Mastercard, American Express and Discover
- Apple Pay and Google Pay, where your device and browser support them
- Link by Stripe, for faster repeat checkout
Payment security
All transactions are encrypted and processed through Stripe's secure payment system. Stripe is certified to PCI-DSS Level 1 — the highest certification available in the payments industry. Your payment information never touches our servers.
Currency
All prices are set and charged in US dollars (USD). If you view the store in another currency, that figure is an approximate conversion shown for your convenience; your card is charged in USD. Your bank may apply its own conversion rate or a small foreign transaction fee.
When you are charged
Payment is taken in full at checkout. If we cannot fulfil your order — for example an item becomes unavailable, or we suspect fraud or a pricing error — we will contact you and refund you in full to your original payment method.
Questions
If a payment fails or you see a charge you do not recognise, get in touch through our Contact Us page and we will look into it straight away.